KAPStone Consultants work with service and retail organisations to help them extract added value from their managers, staff and information systems. Generally our clients are operating in customer–facing environments, such as branches and call centres. We help central planners or locally-empowered managers to leverage increased business performance in sales, service and productivity.

We also support suppliers to retailing and service sectors, advising on business strategy, product development, location and capacity planning. This activity is often focused upon, but not restricted to, companies from the USA and Europe seeking to break into the UK market. Companies seeking to import best practice from the UK to other parts of the world could also benefit from KAPStone experience.

Customer Orientation
All KAPStone consultants are experienced in working with client’s customer requirements in mind. This means that we will not solely be engaging in process changes that save money, but also maintaining and improving customer satisfaction and attrition rates. We’re also well schooled in projects requiring sales and service improvement and we understand the synergies and the differences between these two disciplines and the productivity interdependence.