• Interim management for a 700 person, 400 seat call centre in a blue chip FTSE Top 100 financial services organisation with overall operational responsibility for all sales and service operations on site, providing leadership and setting an agenda for change delivering a short term injection of 15% extra workload with no additional resources.

• Two year engagement providing planning and leadership for a major 18-month productivity project to roll out a new national planning approach to 150 branches for a major UK Retail Bank, implemented through a field team of ten spending 6 man-days in each branch over a period of 6 weeks, delivering major improvements to queuing, customer service and staff morale.