KAPStone Testimonials

Example Assignments 1 >
US Software Growth plan & Customer Behaviour measurement
 
Example Assignments 2 >

Call Centre Sales, Service & Operations Management

Example Assignment 3 >
Rapid Response Review at UK Retail Bank



KAPStone Healthcheck

Issue-Driven ‘Quick-fire Strategic Alignment Healthcheck’
Did the plans you developed this time last year deliver all the results you wanted? Was growth as strong as it could have been?
Did you gain ground on your competitors?
Do all staff engage with the strategy?

Many companies find that despite huge investment in communication there is misalignment down through the organisation that produces barriers to superior performance.

Brief description
A rapid response review conducted by two senior executive consultants to investigate a specific problem or issue considered by the board to be in need of urgent remedy (e.g. sickness, customer or staff attrition).  They will conduct an independent and broad strategic review of your business and highlight where there may be organisational misalignment and what you should do to fix the problem.
Benefits

  • Save Costs
  • Grow income
  • Improve staff satisfaction, customer service and customer loyalty
  • Quickfire investigation of specific problems and recommendations for solutions.
  • Timescales

    • Subject to availability this piece of work could be completed within a maximum of two working weeks
    • Planning and Execution will be undertaken by two senior consultants (see attached brief resumes)

    Method of research

    • Face to face interview, telephone discussion and questionnaire

    Audience

    Topics

    Sample number of interviews

    Elapsed days

    Top Management

    Corporate Strategy, Objectives and Issues

    3-5

    2

    Middle Management

    Plans, Operational Understanding, Hurdles

    3-5

    1 1/2

    Frontline Management / Supervision

    Barriers, Obstacles, Culture

    3-5

    1 1/2

    Frontline Staff

    What’s it really like? Customer and Employee Engagement

    c20

    2

    Deliverables

    • Fully documented ‘Quick-fire Strategic Alignment Healthcheck Report’
    • Face to face feedback session for the project sponsor
    • Extra-cost option of a half-day ‘Action Planning Workshop’ – an expertly-facilitated discussion session to gain common understanding and to generate an in-house management action plan.
    Costs
    • Approximate £20k start price. Normal consultant rates apply and immediate availability comes at a premium.  Each client will negotiate a suitable rate for the job upon engagement.
    • Action planning workshop costs an additional £5,000.

    Details of a recent Rapid Response Review case study here >>>

    If you would like to know more about the support we can provide call us to request further detail about a ‘quickfire’ review.



    Fay Crompton -  Change Happens - 07860 675274
    Kevin Pattison – KAPStone Consulting Ltd – 07767 383120


       
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