Organisational Development and Business Change Management Programmes
Merger and Acquisition
(LloydsTSB, Scottish Widows and Cheltenham and Gloucester)

Broad Senior Change Management over 15 years in 4 major companies, including:

• strategy classification
• project prioritisation
• executive management workshops
• resourcing, reward and recognition programmes
• leadership and coaching.
• alignment of objectives – scorecards
• people and culture projects

Productivity and Performance Development Programmes.
Business System Implementation,
Merger and Acquisition
(LloydsTSB Group – Call Centre Strategy)

25 years experience in Sales, Marketing and Service Operations across 4 different industries – Food Distribution, Industrial Packaging, IT Consultancy and Financial Services

• call centre expertise
• management information systems
• process reviews
• performance optimisation
• benchmarking
• groupwide standards development and implementation
• leadership and coaching