Lynn Jefferies, Branch Manager, LloydsTSB Banbury
(After creating a sustained 15% improvement in customer satisfaction over a 12 month period) said:
"I’ve been at the branch for 30 years and believed I knew everything that went on in the branch; when queues happen, our quietest day in the branch, but this project contradicted a lot of that. All the branches in the project will have a significant improvement in their customer satisfaction and their efficiency through the way they run their branch."

Brian Murphy, Vice President Sales, Brickstream Corporation
"We appreciate all of your hard work. In terms of evaluating the “quality” of your work it has been fine for all the work and deliverables we have asked you to perform."

Dave Marcus, Senior Vice-President, GMT Corporation,
"Very clear, very nice job on the Sales Model – looks extremely complete."

Simon Angove, Chief Executive Officer, GMT Corporation,
Thanks for the contributions this year and I look forward to getting together in the future. Let me know if I can be of assistance in any way.

Bill Packman
Head of Resource Planning & Channel Operating Model UK Retail Banking.
"Barclays engaged KAPStone on a part time basis during February and March 2006 as part of an existing contract with Brickstream Corporation.  In particular we were interested in KAPStone’s direct experience of utilising Brickstream technology and Management Information at Lloyds TSB, and their track record of coaching branch staff on the interpretation of data and implementing changes resulting in tangible improvements to customer queuing times.

KAPStone fulfilled the role required at the stage in the project that they were engaged.  They brought directly relevant experience of using Brickstream technology and its output in a similar setting and with similar business objectives.  They aligned themselves well with the combined project team and provided complementary expertise.  In particular they were able to suggest and develop actions plans that had been tried and tested within Retail Banking in the UK, helping to convince front line staff of the applicability of the technology and the gains that could be realised."